Marks & Spencer is in difficult situation beacuse of their Muslim staff policy. Pork and alcohol are forbidden in Islam therefore Muslim workers of British retailer has right not to sell pork products and alcohol. So they can refuse to be involved in selling process of these products and this is told them by managers and allowed by M&S. Customers who came across this situation reported they were told to wait untill another employee who can sell pork or alcohol comes. “I had one bottle of champagne, and the lady, who was wearing a headscarf, was very apologetic but said she could not serve me.She told me to wait until another member of staff was available.” a customer told us.
Soon after this was revealed, M&S got in hot water especially on internet, social media. Even loyal customers bombarded with negative comments. As a result now retailer is up against boycott threat. Company apologized for the case. “Customer service is our priority. Where we have an employee whose religious beliefs restrict food or drink they can handle, we work closely with our member of staff to place them in a suitable role.We regret that in the case highlighted today we were not following our own policy.We apologise that this policy was not followed in the case reported” . But it seems like the apology didn’t work. Some furious customers called to boycott the M&S on the Facebook page of the company.

Related posts: